FAQ + Policies

Q: Do you have any current coupon codes or sales?

A: sure thing! click here 
https://manage.kmail-lists.com/subscriptions/subscribe?a=Y4VGLu&g=TxwHgx
for fun updates, new items, and coupon codes


Q: What is your return policy?

A: If you receive a damaged or defective candle, contact us (northavecandles@gmail.com) for a refund or replacement.
In cases of damage during transit, please provide a photo of the damaged/broken candle(s).

 

Q: When should I expect my order to arrive?

A: retail turnaround is currently at 3 -5 business days for processing. 

Please allow additional days for transit (number of days varies by shipping service selected).

Q: What are the benefits of "small batch"?

A: Each step of creating North Ave Candles is done by hand. From hand blending fragrances, pouring, labeling, boxing, packing, etc, each candle is created with passion and commitment to quality. By producing candles in this artisanal way, maximum quality -- from aesthetic to fragrance throw to consistency -- is always ensured.

  

Q: What about candle safety?

A: North Ave Candles takes candle care seriously and urge customers to follow the National Candle Association's rules for candle safety:

  • Always keep a burning candle within sight.

  • Never burn a candle on or near anything that may catch fire.

  • Keep candles out of reach of children and pets.

  • Trim candlewicks to 1/4 inch each time before burning.

  • Keep the wax pool free of trimmings, matches, and debris.

  • Keep burning candles away from drafts, vents, ceiling fans, and currents.

  • Never touch or move a candle when the wax is liquid. Use a candle snuffer to extinguish the flame.

  • Extinguish a candle if it smokes, drastically flickers, or the flame gets too high.

  • Always remove paper dust cover from top of Banned Book Collection candle before burning

  • Always remove crystals/larger botanicals (when possible) from Crystal Candles before burning. 



    Q: Are you currently accepting wholesale inquiries?

    A: Absolutely! Feel free to reach out to wholesale@northavecandles.com or visit the wholesale section for more information.