FAQ + Policies
Q: Where is North Ave?A: North Ave is a main throughway through the Northside of Pittsburgh. While, my family has since bought a house and moved off of North Ave, that little house on North Ave will always be our family's first little home we made together and the house that we first brought our daughter home to. Those cozy, nostalgic home memories embody the brand of North Ave Candles. Candles brighten a room. They provide aromatherapy-- candles can calm, soothe, or energize. Candles decorate a space with scent, color, and style. Candles are an inexpensive way to lighten our moods and add ambiance to our homes.
Q: When should I expect my order to arrive?
A: All retail orders are shipped via priority mail within 3-5 business days.
Q: Where can I find your candles in Pittsburgh?
A: A list of stockists can be found on our Find Us page along with a list of upcoming events.
Q: What is your return policy?A: Your happiness is my priority. I take great pride in my candles, but as they are handmade in small batches, there is always a chance for human error. If your product is defective or broken in transit, please contact me for a refund or exchange. I will need a photo of the damaged or defective product. I'm sorry but I can not refund shipping costs.
Q: What are the benefits of "small batch"?
A: Each step of creating North Ave Candles is done by hand. From hand blending fragrances, pouring, labeling, boxing, packing, etc, each candle is created with passion and commitment to quality. By producing candles in this artisanal way, maximum quality -- from aesthetic to fragrance throw to consistency -- is always ensured.
Q: You're fantastic and I want to stay in touch. Do you have an email list?
A: Yep! (And thank you; you totally light my fire, too!) Sign up for our email newsletter here. We send out information about events, new products and stockists, coupon codes, special sales, and candle puns.
Q: What about candle safety?
A: Candles are safe products, but unless used properly and watched carefully, they can lead to accidental fire. North Ave Candles takes candle care seriously and urge customers to follow the National Candle Association's rules for candle safety:
- Always keep a burning candle within sight.
- Never burn a candle on or near anything that may catch fire.
- Keep candles out of reach of children and pets.
- Trim candlewicks to 1/4 inch each time before burning.
- Keep the wax pool free of trimmings, matches, and debris.
- Keep burning candles away from drafts, vents, ceiling fans, and currents.
- Never touch or move a candle when the wax is liquid. Use a candle snuffer to extinguish the flame.
- Extinguish a candle if it smokes, drastically flickers, or the flame gets too high.
Q: Are you currently accepting wholesale inquiries?
A: Absolutely! Feel free to reach out to firstname.lastname@example.org or visit the wholesale section for more information. North Ave Candles are also available on Etsy Wholesale for approved EW buyers.