FAQ + Policies

Q: Do you have any current coupon codes or sales?

A: sure thing! click here 
for fun updates, new items, and coupon codes

Q: What is your return policy?

A: If you receive a damaged or defective candle, contact us (northavecandles@gmail.com) within 7 days for a refund or replacement. In cases of damage during transit, please provide a photo of the damaged/broken candle(s).


Q: When should I expect my order to arrive?

A: retail turnaround is currently at 5-7 business days for processing. We ship all packages via USPS priority.

*Domestic customers: Please allow an additional 1-3 business days for transit.

*International customers: Transit times vary by destination. Please keep an eye on the tracking provided for arrival estimates. Customer is responsible for all customs duties and taxes. 


Q: What are the benefits of "small batch"?

A: Each step of creating North Ave Candles is done by hand. From hand blending fragrances, pouring, labeling, boxing, packing, etc, each candle is created with passion and commitment to quality. By producing candles in this artisanal way, maximum quality -- from aesthetic to fragrance throw to consistency -- is always ensured.


Q: You're fantastic and I want to stay in touch. Do you have an email list?

A: Yep! (And thank you; you totally light my fire, too!) Sign up for our email newsletter here. We send out information about events, new products and stockists, coupon codes, special sales, candle puns, and fun bookish history/facts,



Q: What about candle safety?

A: Candles are safe products, but unless used properly and watched carefully, they can lead to accidental fire. North Ave Candles takes candle care seriously and urge customers to follow the National Candle Association's rules for candle safety:

  • Always keep a burning candle within sight.

  • Never burn a candle on or near anything that may catch fire.

  • Keep candles out of reach of children and pets.

  • Trim candlewicks to 1/4 inch each time before burning.

  • Keep the wax pool free of trimmings, matches, and debris.

  • Keep burning candles away from drafts, vents, ceiling fans, and currents.

  • Never touch or move a candle when the wax is liquid. Use a candle snuffer to extinguish the flame.

  • Extinguish a candle if it smokes, drastically flickers, or the flame gets too high.

  • Always remove paper dust cover from top of Banned Book Collection candle before burning

  • Always remove crystals/larger botanicals (when possible) from Crystal/Divination candles before burning. 

    Q: Are you currently accepting wholesale inquiries?

    A: Absolutely! Feel free to reach out to wholesale@northavecandles.com or visit the wholesale section for more information.